Full-Service Restaurant Complete Turnaround for Growth

 

Situation

This founder-led restaurant company had four concepts and annual sales of approximately $10 million. The company was highly leveraged, literally      a few payrolls away from being unable to cover its expenses.

Why did we take the assignment?

We believed the founders were truly willing to do whatever it was going to take to shift the trajectory of their business.

Impact

Within two years, the company’s trajectory of growth shifted to achieve sales of $20 million, and the business added two restaurants that both opened with record sales. The company was strategically positioned to be recognized nationally while still growing locally.  This strategy enabled the company to attract funding for growth. The platforms developed for multi-unit growth continue to serve as the foundation for the development of a successful and fast-growing, nationally recognized franchise system.

 

Path to Success

  1. Served as a trusted advisor to partners and as interim chief executive officer

  2. Developed a series of one-page plans designed to move the company through the phases of stabilize, organize, normalize and perform within 12 months
     
  3. Led the team in developing and implementing;
    • Organizational pillars (values, vision, mission and culture)
    • Brand architecture and repositioning
     
  4. Developed and implemented a strategic plan for growth development and an annual operating plan for the entire organization, with a scorecard for accountability
     
  5. Assessed and evaluated the marketplace, team and competitive positioning from the field
     
  6. Implemented a comprehensive organizational structure for the
    • Accounting Department
    • Marketing Department
    • Catering Sales Department
    • Operational Team
     
  7. Led the development and implementation of operational systems for new store openings: the first new store opened with annualized sales of $7 million and an 83% retention rate of original staff one year later
     
  8. Transformed a fraternity-driven culture to one of performance and accountability
     
  9. Provided a diverse group of consultants to advance strategic initiatives for growth
     
  10. Developed and implemented sustainable operating systems for long-term success

Results

  • Sales increase of over 100% with a 50% growth rate
  • Recognition as the Number 1 Sports Bar in America, Restaurateurs of the Year, and several state and local best-of awards and recognition
  • Company infrastructure development served as the foundation for future franchise growth
  • Company positioned for funding for growth and expansion
  • High growth mode within five years from its initial engagement with Kathleen Wood Partners

Fast Casual From Start-Up to Fast Growth

Situation

A founder-led concept was being developed for a high-growth trajectory. Kathleen Wood Partners served as a strategic consultant for over six years to develop operations, human resources, marketing and culture foundations of the entire company. The company grew from 2 to 15 locations.

Why did we take the Assignment?

The Founder was extraordinarily passionate about being the best and wanted to transform their business for sustainable success. We believed!

Impact

The early stage development of all operational and organizational systems set the foundation for over 10 years of positive company growth, franchise development and multi-unit expansion across the United States. Additionally, it positioned the company to attain substantial funding for ongoing growth and development. 

 

Path to Success

  1. Served as a trusted advisor with chief operating officer responsibilities
     
  2. Developed and implemented a complete operational system, including;
    • operations manual
    • employee lifecycle tools,
    • management and hourly training and development
    • performance management system
     
  3. Assessed and evaluated the marketplace, team and competitive positioning from the field
     
  4. Led the team in developing and implementing;
    • Organizational pillars (values, vision, mission
       and culture)
    • Brand architecture and positioning
     
  5. Implemented a comprehensive organizational structure for
    • The Operational Team
    • Human Resources
    • Training and Development
    • New Store Openings
    • The Marketing Department
     
  6. Supported the development and implementation of initial Franchise Development Program
     
  7. Developed and implemented a crisis management program
     
  8. Led succession planning during the growth phases of company development
     
  9. Developed and implemented the Local Store Marketing program
     
  10. Developed and aligned employee lifecycle to ensure  cultural alignment

Results

  • Industry-leading comp sales and average unit volumes
  • Long-term succession planning implemented to insure continuity of operational excellence to support growth and development of the overall business
  • Business of the Year and several national, industry, state and local best-of awards and recognition
  • Business models for franchising, market partner and corporate growth implemented by the company
  • A high growth mode nationally and internationally
  • Independent Operator to Multi-Unit Expansion   

Single Unit Concept to Multi-Unit Expansion

Situation

An entrepreneurial partnership led the transition from a single-unit concept to a platform for multi-unit growth and development. 

Why did we take the assignment?

The partners worked extraordinarily hard to build their company to where it was, however they truly wanted to transform their vision into reality.  We believed!

Impact

With development and support of the entire infrastructure’s implementation, the company moved from a “mom and pop” organization to a professionally-led management company. Kathleen Wood Partners led the strategic direction and change management process to support partners in their leadership transition. Tools and resources that Kathleen Wood Partners developed and implemented ensured the sustainability of the infrastructure and the continued development of the team.   Additionally, Kathleen Wood Partners aligned other outside vendors to support the company’s growth strategy.

 

Path to Success

  1. Architected the organizational structure most effective for the company’s growth, expansion and budget
     
  2. Facilitated partner strategic discussions to navigate their relationship during changing and dynamic times of growth
     
  3. Served as a trusted advisor to all partners and provided one-on-one executive leadership coaching
     
  4. Designed and implemented operational infrastructure
     
  5. Assessed and evaluated the marketplace, team and competitive positioning in the field
     
  6. Provided employee one-on-one coaching during peak periods of change
     
  7. Led the team in developing and implementing;
    • Organizational pillars (values, vision, mission and culture)
    • Brand architecture and repositioning
     
  8. Developed and implemented a strategic plan for growth, including finance, organizational and operational development plans
     
  9. Developed an annual operating plan for the entire organization, with a scorecard for accountability
     
  10. Implemented a system for consistent financial reviews and analyses
     
  11. Created a framework for growth strategy plans for long-term value creation

Results

  • 100% growth in annual sales within a two-year timeframe and company positioned for growth
  • A diversified business portfolio to include multiple streams of revenue by leveraging core competencies of the team 
  • Partnership transitioned to achieve high levels of control and alignment to achieve their annual plans
  • Business of the Year and several national, industry, state and local best-of awards and recognition
  • Maintaining and growing the company’s base business
  • Full-Service Restaurant Company Transformation for Growth
}